Dear Mr Coney,

We contact you in response to your claim regarding booking XYZ123. First of all, we would like to apologize for any inconvenience we may have caused.

We inform you that each passenger is entitled to a compensation of 250 EUR.

To be able to transfer this amount we kindly ask you to send us the following information of each passenger of the booking:

- Name of the account holder
- Address of the account holder
- IBAN
- SWIFT,

We hope that this experience will not change the positive image we’re sure you have of Vueling.

Best regards,

Customer Service Department

Vueling Airlines, S.A.