Hi JJ,

that sounds a bit unfortunate...

It is hard for us to help you online because we can´t fix your watch from here, we can´t even look at it. Since it´s a new model Air King I suppose it´s still under warranty. I´d go back to the dealer to have it looked at. If there´s something wrong with the crown and/or tube, they will either sort it out with their on-site watchmaker or send it in to Rolex - either way they will be more than happy to help you out. Rolex after sales service is second to none (if your watch is less than, say, 30 years old ).

Please keep us posted.

All the best-
Nico

Oh, and forgot to say: Welcome to the forum! Please stick around and share pics if you can!