Goodwill measures for your status
Dear Mr Xxx

The world is ever changing. That’s probably the best way to describe the current situation. The mood is optimistic, but restrictions are still in place. This means that you have probably been unable to earn the status miles you need to renew your status.

It is important to us that you continue to be among our valued status customers. We would therefore like to offer you the following goodwill measures:
If you didn’t or don’t manage to renew your status in 2020 or 2021, we will renew your status for one year until February 2023.
If you achieve your status renewal by the end of 2021 as normal, your status will of course remain valid until February 2024. We’ll help you to do so this year with further promotions to reward your flight activities with additional status miles.
The validity of your status will be adjusted automatically until the beginning of February 2022.

Your current eVouchers will also remain valid during the coming year. You can use them until 31.12.2022.

We hope you will remain one of our loyal frequent flyers, and we wish you all the best and happy travels.


Yours sincerely,
Sebastian Riedle
Sebastian Riedle
Managing Director
Miles & More GmbH /
Vice President Loyalty
Deutsche Lufthansa AG
Stefan Kreuzpaintner
Dr Stefan Kreuzpaintner
Chief Commercial Officer
Lufthansa Airlines